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Aircraft Maintenance Analyst (AMA)

Jet Support Services, Inc. (JSSI)
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Hybrid (Multiple US locations including Cincinnati, LA, LV, Phoenix, Salt Lake City, San Diego, San Francisco, San Jose (remote option available))$65k - $85k + bonusFull-timePosted 11mo ago

About the role

Aircraft Maintenance Analyst (AMA) at JSSI, supporting Traxxall subscribers with proactive maintenance analysis, customer support, and data-driven insights to optimize aircraft maintenance programs.

Responsibilities

  • Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
  • Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
  • Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
  • Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
  • Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
  • Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Qualifications

  • 5+ years of experience in aircraft maintenance or a related role.
  • Proficiency in maintenance management software and tools.
  • Ability to troubleshoot and resolve database-related issues.
  • Strong analytical skills with the ability to interpret complex data.
  • Experience with Salesforce (preferred but not required).
  • Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
  • FAA Airframe and Powerplant Certification (preferred but not required).

Skills

Required:Customer SupportProduct Expertise in Aircraft MaintenanceData AnalysisMicrosoft Office (Word, Excel, Outlook, PowerPoint)
Nice to have:Salesforce

Benefits

  • Competitive base pay with annual discretionary bonus or incentive plans.
  • Benefits package including medical, dental, vision, retirement savings programs, and other offerings starting day one (for full-time USA, Canada, or Philippines employees).
  • Comprehensive compensation package aligned to location, knowledge, skills, and experience.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Jet Support Services, Inc. (JSSI)

Jet Support Services, Inc. (JSSI), is the leading independent provider of aircraft maintenance support and financial services in business aviation.

Aircraft Maintenance SupportFinancial Services in Business AviationMaintenance ProgramsParts and LeasingAdvisory ServicesAviation Capital
Company profileWebsite

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