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Technical Support Specialist

Jet Support Services, Inc. (JSSI)· Information Technology
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PampangaFull-timePosted 1mo ago

About the role

Technical Support Specialist responsible for day-to-day end-user support across desktop, end-user computing, conference room A/V equipment, and Microsoft 365 apps, with AI-first workflow and on-site collaboration in Pampanga, Philippines.

Responsibilities

  • Resolve tier 1 and 2 end-user support requests AI-first, with AI drafting the response and researching the issue; apply judgment, log activity in the ticketing system, and own the outcome.
  • Work through issues with AI assembling the diagnostic picture and likely causes, and escalate complex tickets cleanly, with AI generating the ticket update and hand-off summary.
  • Resolve common, repetitive requests through AI-enabled automation and self-service, so routine tickets are resolved quickly without manual effort.
  • Provide responsive, professional support to all users, including executives.
  • Set up and support A/V equipment and video-conferencing software for meetings, including all-hands.
  • Provide day-to-day Microsoft 365 support across Outlook, Teams, SharePoint, and OneDrive.
  • Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
  • Follow employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and access in a timely manner.
  • Provide after-hours on-call support as required.
  • Help maintain hardware and software inventories and keep Active Directory and Intune records up to date.
  • Monitor and respond to security alerts, taking remedial action as directed.
  • Turn resolved issues into AI-drafted knowledge base articles and user guides, checked for accuracy.
  • Use AI-assisted macros and canned responses for common requests to speed and standardize resolution.
  • Use AI as the first step across your work, building your prompting and verification skill and verifying its output before you act.
  • Perform other responsibilities and tasks as assigned.

Qualifications

  • Minimum of 2 years' experience providing end-user support in a corporate environment.
  • B.S. in Information Systems, Computer Science, or a related field, or equivalent professional experience.
  • Solid knowledge of Windows operating systems, especially Windows 11.
  • Experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
  • Experience with the Microsoft 365 Admin Center, Azure Active Directory, and on-premises Active Directory.
  • Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
  • Familiarity with diagnostic utilities and basic Windows networking, including IP addressing, DHCP, and DNS.
  • Exceptional customer service orientation with strong oral and written communication skills.
  • Analytical and problem-solving ability, with the ability to prioritize in a fast-paced environment.
  • Eagerness to learn and implement new technologies.
  • A security-minded approach to daily work.
  • Certifications such as Microsoft 365 Certified Administrator or A+ are strongly preferred.

Skills

Required:End-user supportWindows 11Microsoft 365Active Directory / Azure AD
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Jet Support Services, Inc. (JSSI)

Jet Support Services, Inc. (JSSI), is the leading independent provider of aircraft maintenance support and financial services in business aviation.

Aircraft Maintenance SupportFinancial Services in Business AviationMaintenance ProgramsParts and LeasingAdvisory ServicesAviation Capital
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