Lead Software Engineer - AI Agents
Hybrid (Noida (Delhi NCR)), Hybrid (Noida/Bangalore)Full-timePosted 11mo ago
About the role
Lead Engineer – AI Agents responsible for building scalable backend systems powering Level AI’s real-time, high-volume AI Agents. Hybrid role based in Noida/Delhi NCR, collaborating with Applied AI/ML, Product, Solutions, and multi-tenant enterprise platforms.
Responsibilities
- Design and build scalable backend systems powering AI Agents that operate in real-time enterprise environments
- Develop agent orchestration frameworks (multi-step reasoning, tool usage, decisioning workflows)
- Build systems for agent memory, context management, and state persistence across interactions
- Architect low-latency inference pipelines integrating LLMs, SLMs, and external tools/services
- Implement evaluation (evals) frameworks to measure agent performance, accuracy, and reliability
- Enable continuous improvement loops (feedback → retraining → deployment) for AI agents in production
- Design and manage event-driven, asynchronous workflows for complex agent tasks
- Optimize systems for high throughput, low latency, and cost-efficient inference at scale
- Build and maintain robust APIs and service layers (REST / gRPC) for agent capabilities
- Partner closely with Applied AI / ML teams to productionize models and agent behaviors
- Collaborate with Product and Solutions teams to translate real customer workflows into agentic systems
- Drive best practices in observability, monitoring, safety, and guardrails for AI systems
- Contribute to architecture decisions for scaling multi-tenant, enterprise-grade AI platforms
Qualifications
- 5+ years of experience in backend engineering, distributed systems, or platform engineering
- Strong experience building high-scale, production-grade backend systems
- Experience designing systems for real-time processing, streaming, or event-driven architectures
- Strong understanding of API design (REST, gRPC) and microservices architectures
- Experience with databases (SQL + NoSQL) and data modeling for high-scale systems
- Hands-on experience with Docker, Kubernetes, and cloud platforms (AWS/GCP/Azure)
- Strong fundamentals in system design, concurrency, and performance optimization
Skills
Required:Backend engineeringDistributed systemsReal-time processing / streamingAPI design (REST, gRPC)Databases (SQL + NoSQL)Docker, KubernetesCloud platforms (AWS/GCP/Azure)System design
Nice to have:LLMs / AI / Agent frameworks
Benefits
- Competitive compensation with performance-based upside
- Flexible vacation policy
- Health insurance coverage
- Work with a globally distributed, high-impact team
- Opportunity to build cutting-edge AI products at scale
- Regular team offsites and in-person collaboration
Last updated Aug 19, 2026. Interested? Apply on the company site.
About Level AI
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Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.
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