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Service Team Lead - (QR)

Paytm· Business – General Trade QR
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Visakhapatnam, Andhra Pradeshfull-timePosted 11mo ago

About the role

Lead and manage the service team for Paytm's QR and Sound Box solutions in Visakhapatnam, focusing on merchant growth, SLA management, logistics, upselling, and data analysis.

Responsibilities

  • Team Management (Service FSEs) min 15-20.
  • SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)
  • Material Management from Hub to FSE. (Fwd and Reverse Logistics).
  • Upselling Skill.
  • Analytical and Data Manager.
  • Trainer Mindset.

Qualifications

  • Graduate or above / Post Graduation preferred.

Skills

Required:Team ManagementSLA ManagementLogistics ManagementData Analysis
Nice to have:UpsellingTraining and Development

Benefits

  • A collaborative output-driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per use by increasing the cross-sell opportunities.
  • A solid 360 feedback from your peer teams on your support of their goals.
  • Respect, that is earned, not demanded from your peers and manager.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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