← All roles

Service Team Lead - (QR)

Paytm· Customer Service / Business Operations
Apply on company site
Tumkurfull-timePosted 11mo ago

About the role

Lead and manage the service team for QR & Sound Box business, ensuring SLA management, material logistics, and market growth in Tumkur, Karnataka.

Responsibilities

  • Team Management (Service FSEs) min 15-20.
  • SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)
  • Material Management from Hub to FSE. (Fwd and Reverse Logistics).
  • Upselling Skill.
  • Analytical and Data Manager.
  • Trainer Mindset.

Qualifications

  • Strong service background.
  • Industry experience in DTH/Broadband/Consumer Electronics etc.
  • Local market knowledge.
  • Strong understanding of stock handling/ inventory management.

Skills

Required:Team ManagementSLA ManagementLogistics ManagementUpselling Skills
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

More open roles at Paytm