← All roles

Service Team Lead - QR

Paytm· Business – General Trade QR
Apply on company site
Kollamfull-timePosted 11mo ago

About the role

Lead and manage a team of field service representatives to grow and optimize Paytm's QR Code & Sound Box business in Kollam, Kerala, ensuring exceptional service and operational excellence.

Responsibilities

  • Team Management (Service FSEs) min 15-20.
  • SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)
  • Material Management from Hub to FSE. (Fwd and Reverse Logistics).
  • Upselling Skill.
  • Analytical and Data Manager.
  • Trainer Mindset.
  • Strong service background.
  • Industry- DTH/Broadband/Consumer Electronics etc.
  • Local market knowledge.
  • Strong understanding of stock handling/ inventory management.

Qualifications

  • Graduate or above / Post Graduation preferred.

Skills

Required:Team ManagementCustomer ServiceData AnalysisLogistics Management

Benefits

  • A collaborative output-driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per use by increasing the cross-sell opportunities.
  • A solid 360 feedback from your peer teams on support of their goals.
  • Respect, earned from peers and managers.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

More open roles at Paytm