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Sales Operation Executive

Paytm· Business – Merchant Operations
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Noida, Uttar PradeshOn-rollPosted 11mo ago

About the role

Supporting merchant sales and account management teams through offer configurations, account updates, invoicing, and operational reporting.

Responsibilities

  • Configure and maintain merchant offers, pricing, and discounts within internal systems.
  • Execute MDR (Merchant Discount Rate) and VAS (Value-Added Services) updates as per approved requests.
  • Ensure all merchant account changes comply with internal approval and audit processes.
  • Maintain accurate merchant data across CRM and internal sales platforms.
  • Process and verify merchant invoices in coordination with Finance and Sales teams.
  • Track billing cycles, adjustments, and settlements to ensure accuracy.
  • Support monthly and quarterly reconciliation exercises for key merchant accounts.
  • Prepare and maintain daily/weekly/monthly MIS reports covering sales performance, merchant activity, and operational metrics.
  • Perform data analysis to identify revenue trends, offer utilization, and merchant behavior insights.
  • Support leadership and cross-functional teams.
  • Coordinate with Tech, Finance, and Product teams to troubleshoot and resolve merchant-related issues.
  • Monitor major merchant accounts to proactively flag issues and ensure smooth payment operations.
  • Identify opportunities for automation and process improvement within the sales operations workflow.
  • Partner with Product and Engineering teams to enhance internal tools and reporting systems.
  • Drive consistency in operational processes, documentation, and data hygiene across systems.

Qualifications

  • Bachelor’s degree in Commerce, Business Administration, Finance, or related field.
  • 1–3 years of experience in Sales Operations, Business Operations, or Merchant Support within a Fintech / Payments / Banking environment.

Skills

Required:Analytical skillsCRM proficiencyPayment processing knowledgeCommunication skills

Benefits

  • Opportunity to work at the intersection of Sales, Operations, and Fintech innovation.
  • Exposure to leading payment products and merchant ecosystems.
  • Collaborative and fast-paced environment encouraging learning and growth.
  • Chance to drive impact through process automation and data-driven decision-making.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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