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Service Team Lead - Mumbai

Paytm
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Mumbaifull-timePosted 11mo ago

About the role

Lead and manage a team of service field engineers to ensure SLA compliance, material management, upselling, and data analysis for Paytm's QR and Sound Box business in Mumbai.

Responsibilities

  • Team Management (Service FSEs) min 15-20.
  • SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)
  • Material Management from Hub to FSE.(Fwd and Reverse Logistics)
  • Upselling Skill.
  • Analytical and Data Manager.
  • Trainer Mindset.

Qualifications

  • Strong service background.
  • Industry- DTH/Broadband/Consumer Electronics etc.
  • Local market knowledge.
  • Strong understanding of stock handling/ inventory management.

Skills

Required:Team managementSLA managementMaterial managementUpsellingData analysisTrainer mindset
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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