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Key Accounts Management – Assistant Manager - Paytm Travel (Trains)

Paytm· Travel
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Gurugramon-rollPosted 11mo ago

About the role

Manage and strengthen Paytm Travel’s partnership with IRCTC, driving revenue growth through strategic collaborations, data analytics, and performance optimization.

Responsibilities

  • Serve as the primary point of contact for IRCTC, ensuring seamless communication and issue resolution.
  • Negotiate commercial terms, API integrations, and promotional campaigns with IRCTC.
  • Monitor SLA adherence (e.g., booking success rates, refund timelines).
  • Identify upsell/cross-sell opportunities (e.g., premium seats, travel insurance, dynamic pricing).
  • Achieve monthly/quarterly GMV targets for IRCTC ticketing.
  • Collaborate with marketing to design IRCTC-specific campaigns (e.g., zero-convenience-fee offers).
  • Analyze booking trends, cancellation rates, and customer behavior to improve conversion.
  • Prepare weekly/monthly reports on KPIs: Market share vs. competitors, revenue leakage points, cost-per-ticket benchmarks.
  • Track competitor strategies (pricing, discounts, UI/UX features) and recommend counter-tactics.
  • Benchmark Paytm’s IRCTC metrics against rivals and provide actionable intelligence on emerging threats.
  • Work with tech teams to resolve API issues (e.g., seat availability errors).
  • Streamline customer grievance redressal for IRCTC-related complaints.

Qualifications

  • 3–5 years in partner management, business analytics, or travel tech (rail/OTAs preferred).
  • Strong negotiation skills with experience managing B2B partnerships (e.g., airlines/IRCTC).
  • Proficiency in data tools (Excel, SQL, Power BI) and analytical reasoning.
  • Knowledge of IRCTC’s systems, APIs, and rail-ticketing workflows.

Skills

Required:Partner ManagementBusiness AnalyticsData Tools ProficiencyKnowledge of IRCTC Systems
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
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