← All roles

Virtual Relationship Management-Associate

Paytm· Operations & Support – Merchant Helpdesk-Offline Payments
Apply on company site
Noidaon-roll, on-sitePosted 11mo ago

About the role

A role focused on building and maintaining relationships with enterprise clients, managing accounts, and driving business growth through strategic interactions.

Responsibilities

  • Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
  • Develop and execute account management strategies to grow business and engage merchants effectively.
  • Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
  • Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
  • Collaborate with sales, technical, and merchant service teams to optimize client experience.
  • Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
  • Advocate for clients internally, communicating feedback to improve products or services.

Qualifications

  • Bachelor’s degree; domain-specific expertise is an advantage.
  • Strong communication and interpersonal skills for remote engagement.
  • Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
  • Experience in account management, sales, or customer success for enterprise segments.

Skills

Required:Relationship BuildingAccount ManagementCommunication Skills
Nice to have:CRM Tools

Benefits

  • A collaborative output driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per user by increasing the cross-sell opportunities.
  • A solid 360-degree feedback from peer teams on support of their goals.
  • Respect, that is earned, not demanded from peers and managers.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

More open roles at Paytm