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Customer Support - Associate - CST

Paytm· Customer Support
Apply on company site
Noida, Uttar Pradeshfull-timePosted 11mo ago

About the role

Respond to customer inquiries, concerns, and complaints; provide information about products and services; collaborate with internal teams to resolve customer issues; document interactions; aim for first contact resolution.

Responsibilities

  • Respond to customer inquiries, concerns, and complaints.
  • Provide accurate and timely information about products, services, policies, and procedures.
  • Work with internal teams to resolve customer queries.
  • Compose thoughtful and accurate messages or customize responses.
  • Resolve customer issues and complaints effectively, striving for first contact resolution (FCR).
  • Document customer interactions and maintain accurate records in the system.
  • Collaborate with other departments such as product and business SPOC to address customer needs.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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