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CST Operations - Executive - Paytm Travel CST (Bus)

Paytm· Operations & Support – Travel - Customer Service Team (CST)
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Noidafull-timePosted 11mo ago

About the role

Responsibilities include ensuring exceptional customer service, handling escalated issues, identifying feedback trends, and collaborating on operational improvements within Paytm's travel platform.

Responsibilities

  • Ensure exceptional customer service across all channels (phone, email, chat, social media).
  • Handle escalated customer issues and complex inquiries.
  • Identify and address trends in customer complaints and feedback.
  • Proficiency in using CRM software and other customer service tools.
  • Proactively identify opportunities to improve the customer experience.
  • Implement process improvements and best practices to enhance team productivity and customer satisfaction.
  • Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.
  • Stay up to date on industry trends and best practices in customer service.

Qualifications

  • Bachelor’s degree in a related field preferred.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong customer focus and a passion for delivering exceptional customer service.

Skills

Required:Customer ServiceCRM SoftwareCommunication SkillsProblem Solving
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
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