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CST Operations Executive - Paytm Travel CST (Flights)

Paytm· Operations & Support – Travel - Customer Service Team (CST)
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Noida, Uttar PradeshFull-timePosted 11mo ago

About the role

Responsible for delivering high-quality customer service in the travel industry, focusing on ticketing, refunds, re-issuance, and customer query resolution for Paytm users.

Responsibilities

  • Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.
  • Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance).
  • Performing Ticketing, refund & reissue on Galileo and Amadeus.
  • Understanding and expertise in domestic and international travel requirements (LCC airlines).
  • Understanding customer queries and advising suitable resolutions.
  • Achieving key performance indicators such as customer satisfaction (CSAT), key productivity metrics.
  • Coaching, developing, and mentoring junior resources and colleagues.

Qualifications

  • 1-3 Years of experience in Travel Agency/Industry.
  • Good knowledge of GDS (Galileo and Amadeus).
  • Knowledge of fare rules for flights and refunds.

Skills

Required:Communication SkillsGDS KnowledgeTravel Industry ExperienceCustomer Service OrientationTechnology Proficiency

Benefits

  • Flexible working options.
  • Opportunity to develop career in a diverse and inclusive workplace.
  • Access to a large ecosystem of users and merchants, with potential for wealth creation.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
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