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Associate Product Manager- Lending

Paytm· Product Management
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BangaloreFull-timePosted 11mo ago

About the role

Seeking a consumer-facing Product Manager for the Merchant Lending team to improve customer experience through UI/UX design, data analysis, and product development.

Responsibilities

  • Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure).
  • Identify and eliminate drop-off points using funnel data and user feedback.
  • Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing.
  • Translate those insights into UI/UX that builds trust and reduces cognitive load.
  • Evangelize customer-first practices within the merchant lending space.
  • Understand different technology platforms, work with solution architects/engineering leads, and write detailed product requirement documents.
  • Manage future roadmaps and deliverables, run experiments (A/B), and track impact using data.
  • Run edge cases, test products proactively, and provide early feedback.
  • Ensure comprehensive journey coverage and product reporting to track KPIs.
  • Use SQL, Excel, or comparable tools to access, analyze, and validate data independently.
  • Track key product and data metrics (OKRs and KPIs) and adjust strategies for product optimization.

Qualifications

  • Bachelor’s degree in engineering, computer science and/or related field with MBA from top tier colleges.
  • Professional experience of 2-4 years in Product Management.
  • Good to have experience in building/scaling AI Chatbot and Customer Success Products.
  • Exposure to building products for MSMEs.
  • Ability to work and deliver in a fast-paced environment.
  • Success in creating innovative and user-friendly products and customer-facing features.
  • Excellent oral, written, verbal, and interpersonal communication skills.

Skills

Required:Data analysisUI/UX DesignProduct ManagementCustomer Empathy

Benefits

  • Opportunity to work with India’s largest digital lending ecosystem.
  • Impactful role in democratizing credit for consumers and merchants.
  • Collaborative and innovative working environment.
  • Participation in India’s largest digital lending story.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

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