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Technical Account Manager

REGAL· Customer Success
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Hybrid (New York, NY)$110k - $130kFull TimePosted 11mo ago

About the role

Technical Account Manager (TAM) is a customer-facing technical expert who ensures customers realize the value of Regal's AI Agent Platform, driving adoption, reducing technical friction, and aligning usage with business objectives. The TAM leads technical conversations, guides best practices, and coordinates with Support and Engineering to resolve issues while providing feedback to Product.

Responsibilities

  • Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
  • Understand the customer’s business objectives and map those goals to features, integrations, and capabilities, flagging gaps and opportunities
  • Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
  • Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
  • Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
  • Translate customer feedback into actionable insights for Product and Engineering teams

Qualifications

  • 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
  • Demonstrated ability to explain complex technical concepts to non-technical stakeholders
  • Familiarity with APIs, webhooks, and data integration concepts
  • Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
  • Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
  • You're the ultimate troubleshooter who loves to get to the root of the issue

Skills

Required:Customer relationship managementTechnical troubleshootingAPI and data integration

Benefits

  • Medical, Dental, and Vision plans - 80% covered by the company
  • Flexible PTO & 11 paid holidays/year
  • Subsidized Class Pass membership
  • 401k Plan
  • Paid parental leave
  • Pre-tax commuter benefits
  • In-office breakfast and snacks daily
  • Happy hours, team outings, & annual off-sites
  • Complete laptop workstation
Last updated May 6, 2026. Interested? Apply on the company site.

About REGAL

Voice AI Agent Platform

Regal helps businesses build, improve, and manage AI Agents that outperform human agents.

Voice AI AgentsCustomer SupportLead QualificationScheduling & RemindersCollectionsBookingsAI AgentsCustomer Experience
Company profileWebsite

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