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AI Customer Strategy Lead

REGAL· Product
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Hybrid (New York, NY)$175k - $250kFull TimePosted 5mo ago

About the role

Lead customer launches and manage a team of Forward Deployed Engineers to bring Regal AI Agents to production. Own customer strategy, align stakeholders, shape execution plans, and ensure measurable impact within the first two weeks of each deployment. Build repeatable playbooks, refine launch methodology, and scale a world-class customer strategy organization.

Responsibilities

  • Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
  • Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
  • Define success metrics and ensure every AI Agent drives measurable business outcomes
  • Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
  • Define and continuously refine Regal’s playbook for implementation excellence
  • Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
  • Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

Qualifications

  • 6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
  • Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
  • Commercially minded, understand how successful deployments unlock renewals, expansions, and customer advocacy
  • Strong analytical skills with data-driven decision making
  • Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and set clear strategic direction
  • Relentless ownership mindset: hands-on when needed, able to lead teams, coach talent, and partner with executives
  • Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

Skills

Required:Project managementStakeholder managementData-driven decision makingAPIs and data flows
Nice to have:Light coding (JavaScript, Python)

Benefits

  • Medical, Dental, and Vision plans - 80% covered by the company
  • Flexible PTO & 11 paid holidays/year
  • Subsidized ClassPass membership
  • 401k Plan
  • Paid parental leave
  • Pre-tax commuter benefits
  • In-office breakfast and snacks daily
  • Happy hours, team outings, & annual off-sites
  • Complete laptop workstation
  • & more to come!
Last updated May 6, 2026. Interested? Apply on the company site.

About REGAL

Voice AI Agent Platform

Regal helps businesses build, improve, and manage AI Agents that outperform human agents.

Voice AI AgentsCustomer SupportLead QualificationScheduling & RemindersCollectionsBookingsAI AgentsCustomer Experience
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