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Director Product – Customer Value Management (CVM)

Paytm· Telco – Product Operations / Product Management
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Noida, Uttar Pradesh$0On-roll / Full-timePosted 10mo ago

About the role

Lead the strategy, roadmap, and delivery of Customer Value Management solutions for large telecom operators, focusing on campaign orchestration, analytics, segmentation, and multi-channel engagement.

Responsibilities

  • Own the product vision and roadmap for Telecom CVM, Campaign Management, Loyalty, and Personalization platforms.
  • Translate business objectives into product features with clear prioritization.
  • Benchmark industry CVM trends, competitor platforms, and advanced analytics capabilities.
  • Define and manage features across CVM components: Campaign Management, Journey Builder / Orchestration, Real-time Decisioning, Segmentation & Targeting, Offer Recommendation Engine, Loyalty & Gamification Modules.
  • Work closely with engineering, data science, integration, and UX teams to drive product development & its enhancements with AI.
  • Act as product SME in discussions with telecom operators (CXO, Marketing, CVM, Digital, IT teams).
  • Convert operator business cases into product requirements, workflows, and functional specs.
  • Lead product demos, requirement workshops, and solution walkthroughs.
  • Understand Telco data models, work with analytics teams to build predictive models, monitor campaign performance.
  • Create detailed PRDs, user stories, and acceptance criteria. Drive agile ceremonies.
  • Coordinate with QA for UAT, performance validation, and production rollout.
  • Work with cross-functional teams including Marketing, Product Ops, Data Engineering, CRM, and DevOps.
  • Provide inputs to Pre-Sales, Solutioning, and RFP submissions; support GTM activities.

Qualifications

  • 4–10+ years of experience in Telecom CVM product/solution roles.
  • Prior experience with CVM platforms of Telco – Domestic / International.
  • Strong understanding of Telco subscriber lifecycle, segments, and revenue-driven CVM strategies.
  • Deep experience in at least two areas: Campaign Automation, CVM Analytics / Predictive Models, Real-time Decisioning, Offer/Pack Recommender Systems, Customer Journeys, Loyalty Management.
  • Ability to convert ambiguous operator needs into structured product requirements.
  • Strong analytical skills with SQL, dashboards, KPIs, A/B testing, and campaign measurement.
  • Excellent presentation, communication, and stakeholder-facing skills.

Skills

Required:Product StrategyCampaign AutomationPredictive AnalyticsReal-time DecisioningSQL & Data Analysis

Benefits

  • Collaborative program that emphasizes technology-driven cohesiveness.
  • Opportunity to increase revenue via cross-sell opportunities.
  • Positive peer feedback and respect within the organization.
  • Participation in India's largest digital lending ecosystem.
Last updated Jan 16, 2026. Interested? Apply on the company site.

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