← All roles

Partnership Manager - Transportation & Logistics

AptDeco· Operations
Apply on company site
Hybrid (Remote (US))$65k - $120kFull-timePosted 10mo ago

About the role

AptDeco is building a scalable logistics-focused partnership program to manage and optimize a carrier network for moving, delivery, and transportation. The role combines strategic relationship management, operations execution, and business development to source, onboard, and manage carrier partners while ensuring SLAs/KPIs are met and costs are controlled.

Responsibilities

  • Identify, source, and vet moving, delivery, and logistics carriers across current and new AptDeco markets.
  • Build and maintain sourcing protocols, minimum qualification standards, and a central carrier database.
  • Present the AptDeco partnership opportunity to potential carriers — showcasing the value proposition and operational model.
  • Own the full partnership development and integration process, including rate negotiation, terms, coverage areas, performance criteria, and documentation.
  • Lead training sessions for new carriers to ensure full understanding of operational procedures, technology platforms, and service expectations.
  • Partner with internal teams (CX, Product, Ops) to ensure seamless pre-launch onboarding and system readiness.
  • Maintain ongoing relationships with carriers, serving as their main point of contact and advocate within AptDeco.
  • Monitor carrier performance against SLAs and KPIs (on-time rate, damage rate, customer satisfaction, etc.).
  • Standardize performance reporting and develop feedback loops with carriers to drive improvements against KPIs and SLAs.
  • Create recurring reports for CX, Product and/or leadership to provide transparency into network health and product feedback.
  • Manage day-to-day carrier communications and escalation workflow with CX for timely resolution of customer-facing issues.
  • Gather and synthesize CX and Ops feedback to ensure carrier performance alignment.
  • Conduct regular performance reviews and address underperformance through coaching, escalation, or contract changes.
  • Develop strategies to improve carrier reliability, efficiency, and customer experience.
  • Analyze operational data to optimize AptDeco’s nationwide logistics network, reduce costs, and improve fulfillment times.
  • Work with Product, Ops and leadership to provide insights into bottlenecks or inefficiencies and propose scalable solutions.
  • Assess carrier capacity and readiness to support market growth and expansion.
  • Own carrier invoicing: creation, submission, audit, and exception tracking; manage approvals and price updates related to discrepancies, storage fees, dry-runs, and other accessorials.
  • Identify opportunities for automation or workflow improvements.

Qualifications

  • 5+ years of experience in logistics, transportation, operations, or business development — with at least 3 years managing carrier, vendor, or 3PL relationships.
  • Experience working with or within a moving, delivery, or last-mile logistics company strongly preferred.
  • Proven track record of scaling operations or partnerships at a mid-to-large-size startup or high-growth company.
  • Demonstrated ability to develop, negotiate, and manage strategic partnerships.
  • Proven communication and relationship management skills.
  • Experience with tools like Onfleet, Front, Looker, and Google Workspace preferred.

Skills

Required:CommunicationNegotiationRelationship ManagementAnalytics & Operational Metrics
Nice to have:Logistics Platform Tools
Last updated Jul 8, 2026. Interested? Apply on the company site.
AptDeco logo

About AptDeco

AptDeco is the easiest way to buy and sell used furniture

AptDeco is a peer-to-peer managed marketplace dedicated for buying and selling quality used furniture. We offer a complete end-to-end process to bring back the joy of discovering amazing furniture finds for the home again. Our customers benefit from a trusted and verified community of buyers and sellers, pre-arranged pick up and delivery and a secure electronic payment process.

marketplacelogisticsfurniture
Company profileWebsite

More open roles at AptDeco