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Product Management - APM - Telco

Paytm· Telco Services
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NoidaINR 0Full-timePosted 10mo ago

About the role

Managing and enhancing core telco offerings such as Web Portals, IVR, USSD, SMS, and related services, while driving partner and marketplace integrations on digital platforms.

Responsibilities

  • Requirement Gathering & Analysis: Engage with business teams and partners to capture and refine requirements for telco and VAS services; translate business needs into detailed functional and technical specifications.
  • Service Delivery & Operations: Manage end-to-end lifecycle of assigned telco services (IVR, USSD, SMS, Pre-call, Merchant IVR, M2M IVR); monitor performance and proactively identify areas for optimization; lead incident analysis, root cause identification, and closure of operational issues.
  • Partner & Vendor Integrations: Work with external partners/vendors for onboarding and integration on Service Delivery Platforms (SDP); manage Marketplace Vendor Integrations for digital services (OTT, games, content providers); support Direct Carrier Billing (DCB) projects, ensuring seamless settlement, compliance, and reconciliation.
  • Testing & Quality Assurance: Drive UAT and regression testing of new features, enhancements, and partner integrations; ensure test cases and validation processes are well-documented and executed.
  • Documentation & Compliance: Prepare and maintain operational runbooks, process flows, and integration guides; support audits and compliance checks related to telco services and billing.
  • Cross-functional Collaboration: Work closely with engineering, QA, support, and business stakeholders to ensure timely project delivery; coordinate with partners for troubleshooting and service improvements.
  • Continuous Improvement: Recommend process automation and monitoring enhancements; stay updated with evolving telco protocols, VAS technologies, and digital monetization trends.

Qualifications

  • Strong understanding of Telco Service Delivery Platforms (SDP)
  • Hands-on experience with Web Portals, Subscription Manager, IVR, USSD, SMS, and related VAS platforms
  • Knowledge of partner/vendor integrations and direct carrier billing (OTT, Games, Content services)
  • Familiarity with telecom billing protocols (SMPP, SIP, Diameter, MAP, CAMEL, etc.)
  • Good grasp of service monitoring tools and incident management processes
  • Strong analytical and troubleshooting skills with data-driven problem solving
  • Excellent documentation, stakeholder communication, and coordination skills

Skills

Required:Telco Service Delivery Platforms (SDP)Web Portals, IVR, USSD, SMS platformsPartner/Vendor IntegrationsService Monitoring and Incident Management
Nice to have:Telecom Billing Protocols (SMPP, SIP, Diameter, MAP, CAMEL)

Benefits

  • Learn and grow in a collaborative product environment
  • Contribute to innovative products with real business impact
  • Gain exposure to the complete product development lifecycle
  • Work with experienced mentors and diverse teams
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

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