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Customer Support Agent

Paytm· Operations & Support – Customer Service Team (CST)
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Noidafull-timePosted 10mo ago

About the role

Handle customer and merchant concerns and complaints, ensuring timely resolution and positive experience.

Responsibilities

  • Resolving day-to-day queries of the customers/merchants via call/chat.
  • Oversee day-to-day management of campaigns and ensure brand consistency.
  • Ensure brand consistency in copy through tone, voice, and terminology.
  • Developing and implementing a timeline to achieve targets.

Qualifications

  • Any Graduate.

Skills

Required:Customer SupportMulti-taskingProblem-solving

Benefits

  • A collaborative output-driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per use by increasing the cross-sell opportunities.
  • A solid 360 feedback from your peer teams on your support of their goals.
  • Respect, that is earned, not demanded from your peers and manager.
Last updated Jan 11, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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