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Community Onboarding Manager

Welocalize· Corporate – Production
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Hybrid (Cluj-Napoca, Romania)Full TimePosted 10mo ago

About the role

The Community Onboarding Manager is responsible for establishing Welocalize as the preferred partner by delivering efficient support and seamless onboarding, managing high-volume interactions, and optimizing processes through data-driven insights and automation.

Responsibilities

  • Drive world-class supplier support by optimizing the ticketing and knowledge management ecosystem (Zendesk, Junction, Workday, Hyperwallet).
  • Represent the Welocalize brand within support and onboarding functions to maintain its reputation as a preferred partner.
  • Execute functional projects and strategies to identify and resolve operational bottlenecks.
  • Align onboarding activities with business objectives using data-driven insights and market knowledge.
  • Improve training programs to maximize support quality and vendor onboarding efficiency.
  • Design Excel and Power BI reports for tracking KPIs and providing insights to leadership.
  • Implement AI-driven initiatives and process automation to enhance support scalability.
  • Handle complex escalations and team challenges with a solution-oriented approach.
  • Deliver excellent experiences to a global community of over 200,000 workers.
  • Govern the entire worker journey ensuring operational compliance.
  • Provide high-level customer service via ticketing and knowledge systems.
  • Collaborate cross-functionally to resolve complex issues.
  • Streamline onboarding processes for new members.
  • Identify manual touchpoints for
  • white glove

Qualifications

  • Bachelor's degree or equivalent in a related field.
  • 5 years of experience in service delivery, operations, or production.
  • 3 years of experience in the language services industry or global localization markets.
  • Proven experience in a fast-paced, client-centric environment.
  • Strong organizational skills and high-volume information management.
  • Experience with helpdesk ticketing systems, such as Zendesk.
  • Excellent communication and attention to detail.
  • Solution-oriented approach to complex challenges.
  • Collaborative mindset.
  • Advanced knowledge of project management, account management, or recruitment workflows.
  • Quick learner with ability to master new tools and prioritize projects.
  • Fluency in written and verbal English.
  • Strong computer literacy, MS Office, email, internet, and tech savviness.
  • Positive, energetic, and culturally adaptable.

Skills

Required:Support Ecosystem OptimizationData-Driven Decision MakingCommunication Skills
Nice to have:Project Management
Last updated Apr 1, 2026. Interested? Apply on the company site.

About Welocalize

Bridging language & AI to power global success.

Bridging language & AI to power global success. Our expertise in localization & AI data ensures scalable solutions for businesses worldwide.

TranslationLocalizationAI Data TrainingMedical TranslationLegal TranslationMultilingual ContentAI Training Data
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