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Solution Expert

360Learning· Customer Success – Solutions Engineering
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Hybrid (Paris)Full-timePosted 10mo ago

About the role

Solution Expert team supports strategic RUN-phase customers as trusted advisors on complex use cases, translating requirements into scalable solutions within the 360Learning platform and driving product adoption across a portfolio of enterprise clients.

Responsibilities

  • Become a Trello expert through onboarding
  • Understand product offering through training
  • Support clients on basic requests via ticketing
  • Own portfolio of 10 enterprise clients and up to 30 active projects
  • Answer questions from portfolio of clients
  • Support Customer Success with functional and technical questions
  • Implement integrations (SSO, third-party tools) and provide troubleshooting
  • Pitch value of the 360Learning platform
  • Develop repeatable and scalable processes to improve quality and delivery
  • Support strategic customers throughout contracts with expertise
  • Deliver Professional Services to existing customers
  • Contribute to knowledge base and share best practices
  • Work with partner ecosystem to strengthen services
  • Deliver platform audits and professional services from catalogue
  • Deliver technical and platform-related recommendations to maximize business impact

Qualifications

  • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Good understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset
  • Ability to adapt to audience and simplify technical concepts for non-technical stakeholders
  • Organized, structured, analytical, able to manage multiple workstreams

Skills

Required:Trello and onboarding productivity toolsProduct knowledge and trainingPortfolio managementAPI integrationSolution selling / value pitchLanguage proficiency
Nice to have:Professional Services delivery

Benefits

  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • Full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion initiatives with ERGs
  • CSR initiatives
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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