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Account Manager

Rillet· GTM
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Hybrid (New York City), Hybrid (San Francisco)Full-timePosted 9mo ago

About the role

Account Manager role focusing on post-sale retention, renewals, expansions, and value delivery for Rillet’s SaaS platform within a hybrid US-based environment.

Responsibilities

  • Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
  • Build and operationalize renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes.
  • Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team.
  • Collaborate with Accounting Success Managers to deliver seamless customer experiences and ensure renewal readiness.
  • Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
  • Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
  • Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
  • Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.

Qualifications

  • 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
  • Demonstrated ability to own renewal cycles and run commercial negotiations
  • Experience building or improving processes for renewals, forecasting, or expansion
  • Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
  • Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
  • Excellent communication and relationship-building skills, especially with senior finance leaders
  • Ability to partner cross-functionally and drive alignment in a fast-moving environment
  • Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.

Skills

Required:Renewals managementForecasting and account planningCross-functional collaborationValue-based selling

Benefits

  • Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Rillet

The AI-native ERP

Rillet automates majority of month-end close and offers powerful GAAP and investor reporting. The software has built-in revenue recognition, invoicing, and AI-powered accounting.

AI-powered accountingERPai-agents-and-applicationsautomated invoicingfinancial reportingrevenue recognitionwing-list-2026wing-list-2026-mid-stage
Company profileWebsite

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