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Manager, AI Success

Glean· Customer Outcomes
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Hybrid (Mountain View, CA)$210k - $250kFull-timePosted 9mo ago

About the role

Leader of the AI Success Management (AISM) team responsible for customer deployments of the Glean platform, delivering end-to-end deployments, proactive program management, and measurable value realization from kickoff through go-live and growth.

Responsibilities

  • Lead, grow, and mentor a team of AI Success Managers; own team performance, operating rhythms, and career development.
  • Establish prescriptive delivery playbooks, templates, and operating standards (SSO, people data, connectors, readiness gates) to ensure consistent, high-quality deployments at scale.
  • Own end-to-end delivery governance across your team’s accounts: kickoff, plan, deploy, go-live, handoff, and renewal-readiness, including proactive risk management and escalation handling.
  • Set and report on portfolio-level KPIs (deployment velocity, time-to-value, adoption, satisfaction, ROI proxies), and drive continuous improvement against these metrics.
  • Partner with Sales, Solution Architects, AI Outcomes Managers, Support, and R&D to ensure a seamless customer journey and accelerate value realization post-launch.
  • Engage with executive sponsors and customer program leads to align on goals, joint success plans, and measurable outcomes; serve as a strategic advisor when tradeoffs arise.
  • Systematize feedback loops from field to product; influence roadmap and readiness (connectors, deployment tooling, admin UX, observability) with clear business impact cases.
  • Raise the delivery bar: improve onboarding processes, documentation, playbooks, and tooling; champion operational excellence across planning, execution, and closeout.

Qualifications

  • 6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS
  • 2+ years leading/managing delivery or customer success/PS teams
  • Strong understanding of SDLC and modern delivery practices (Agile/DevOps) with ability to guide hands-on work in SSO setup, people data, and enterprise connector configuration
  • Proven record of building playbooks, standardizing processes, and running delivery at scale with clear KPIs and continuous improvement cycles
  • Executive presence and clear communication; comfortable leading escalations, aligning cross-functional stakeholders, and making outcome-oriented decisions
  • Analytical, systems-thinking mindset; adept at diagnosing deployment blockers and translating field insights into product/process enhancements
  • Cloud fluency (AWS, Azure, or GCP). One of the following—or willingness to obtain within 90 days—is a plus: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader

Skills

Required:Team leadershipDelivery governanceProgram managementKPIs and analytics

Benefits

  • comprehensive benefits package including Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan with company contributions
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and nutritious meals provided
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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