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Senior Customer Success Manager (f/m/d)

remberg· Customer Success
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Hybrid (Munich Office)Full-timePosted 9mo ago

About the role

Senior Customer Success Manager focusing on holistic enablement and consulting to maximize value from remberg’s maintenance software, delivering a great customer experience and contributing to growth.

Responsibilities

  • Customer lifecycle management: Manage customers throughout the entire lifecycle and build long-term relationships based on trust and value.
  • Onboarding & enablement: Help new customers get started quickly and support them in fully leveraging the platform’s potential in the long term.
  • Growth & upselling: Identify growth opportunities and realize upselling opportunities with our Sales teams.
  • Customer advocacy: Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams.
  • Process improvement: Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond.

Qualifications

  • 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software or manufacturing environment.
  • Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn.
  • Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills.
  • Experience in designing and delivering impactful workshops and training sessions.
  • Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively.
  • Fluency in German (C2) and English (C1), both written and spoken.

Skills

Required:Customer lifecycle managementOnboarding and enablementUpselling & cross-sellingCommunication
Nice to have:Workshop & training facilitation

Benefits

  • Competitive compensation package: salary, benefits, and equity, with annual reviews.
  • State-of-the-art tools and equipment for a modern setup.
  • Health and wellness benefits: Nilo Health, JobRad, GUUD card or Wellpass/Urban Sports Club.
  • Prime office location in Munich city center with a lively environment and 3 days/week in the office.
  • Work-from-anywhere flexibility: remote work up to 3 months per year.
  • Attractive compensation & benefits: 30 vacation days.
  • Continuous learning: €1,500 development budget plus 1 day of educational leave per year.
  • Volunteering day: 1 paid day per year.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About remberg

Company profileWebsite

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