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Customer Advocacy Manager

Glean· Marketing
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Hybrid (Bay Area)$139k - $149kFull-timePosted 8mo ago

About the role

Customer Advocacy Manager to build and run a world-class customer advocacy engine, collaborating with Sales, Customer Success, Product Marketing, and Communications/PR to manage reference requests, produce customer stories, coordinate speakers for events, and drive reviews and social proof.

Responsibilities

  • Reference Desk: Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide status updates; maintain accuracy of referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal for compliance.
  • Storytelling and content production: Source, scope, and deliver customer stories across formats (case studies, customer films, fireside chats, blog quotes, social snippets); coordinate interviews, compile notes, draft briefs, manage reviews/approvals, track publication and enablement hand-off; coordinate with creative vendors and internal teams on video shoots and design deliverables.
  • Events, Reviews, and Social Proof: Recruit and prep customer speakers for events (Glean:LIVE), webinars, executive programs; plan and execute peer-review campaigns; develop customer awards and recognition programs including nominations, criteria, approvals, budgeting, gifting, and storytelling; support event activations to recruit advocates and gather approved proof.
  • Programmization: Maintain systems of record for reference requests, touchpoints, stories, speakers, champions, reviews, logos, and permissions; create workflows, templates, playbooks, governance, and automation to improve efficiency and experience.

Qualifications

  • 4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
  • Excellent project coordination, organization, and attention to detail across multi-stakeholder projects.
  • Strong interviewing and writing skills; ability to turn raw inputs into clear, outcome-driven narratives.
  • Strong executive presence; confident, concise communicator with internal and customer stakeholders.
  • Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

Skills

Required:Reference managementStorytelling and writingProject coordination
Nice to have:Event managementCRM and marketing ops

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan with employer contribution
  • home office improvement stipend
  • annual education and wellness stipends
  • regular company events and healthy lunches
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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