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Presales Solutions Architect - Observability

AHEAD· Client Services / Solutions – ESM Specialist
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RemoteFull-timePosted 8mo ago

About the role

Presales Solutions Architect focusing on Observability (Remote, India) who partners with sales, delivery and solution engineering to drive customer success through thought leadership, solutioning, demonstrations, and enabling the technical sales force.

Responsibilities

  • Partnering with our sales team in client meetings
  • Drive innovative business solutions and digital transformation with our customers
  • Consult with customers and prospects to understand their needs and pain-points and drive solutions based on the AHEAD portfolio of products and services
  • Architect solutions both independently and collaboratively
  • Demonstrate live to customers and prospects the features and functionality of recommended solutions
  • Conduct business process and/or technical workshops that may include enablement sessions
  • Interact with the AHEAD community as a thought leader on solutioning products
  • Providing technical expertise on streaming big data architectures, log indexing and analytics, SIEM, APM/Observability
  • Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables
  • Thrive in a fast-paced growing company
  • Develop documentation, pricing, and statements of work for customers
  • Learn other portfolio technologies, from a high level, that may enhance the customer’s experience
  • Obtain and maintain certifications for the different product lines available, as related to this position
  • Evaluate product placement as it compares to other products in this vertical
  • Develop and maintain an up-to-date demo lab with defined integrations
  • Create enabling content and opinionated guidance on solutions for both clients and internal stakeholders, including sales and marketing staff.

Qualifications

  • 2+ years technical experience with full stack Observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, Elastic and similar
  • 3+ Infrastructure specific change management, configuration and monitoring solutions, such as Logic Monitor, SolarWinds, Nagios, etc
  • 2+ years technical experience with log management solutions as a stand along capability/product or part of a suite of tools, such as Splunk Enterprise, Splunk Cloud, Sumo Logic, ElasticSearch/Logstash/Kibana, Dynatrace, Datadog, Loki/Grafana, etc.
  • 5+ years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development.
  • Enterprise experience with Cloud Infrastructure, networking and system administration, automation and advanced configuration management, including tools such as Terraform, Ansible, and vendor specific control planes
  • 2+ years of technical experience with telemetry collection agents/techniques, and telemetry pipeline tools like Cribl, Dynatrace OpenPipeline, Datadog Vector, Grepr, etc.
  • Experience in architecture leadership that brings together and integrates solutions across multiple vendors
  • Ability to evaluate new technologies and provide internal training
  • Ability to understand customer needs, define requirements, and design solutions
  • Ability to develop and present architectural recommendations and implementation/ assessment services
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Extensive experience with Visio and PowerPoint
  • Strong technical aptitude
  • Provide technical leadership assuring quality, maximizing team output
  • Self-motivated
  • Experience with event management systems like ServiceNow Event Management, Big Panda, PagerDuty AIOps is a plus
  • Experience with Incident, Problem and Change Management, Asset/Portfolio Management, CMDB tools and processes is a plus

Skills

Required:Observability platformsLog managementConsulting / pre-salesCloud infrastructure & automationTelemetry tools

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture, with a strong focus on collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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