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Sr. Specialty Solutions Engineer - Observability

AHEAD· Client Services / Solutions
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Hybrid (Irvine, CA; Phoenix, AZ; San Francisco, CA; Seattle, WA; San Diego, CA; San Ramon, CA; Sacramento, CA; Los Angeles, CA; San Jose, CA)$220k - $300kFull-timePosted 8mo ago

About the role

AHEAD Sr. Observability Solutions Engineer (SSE) is a technical expert who collaborates with account teams to identify, qualify, and design complex observability solutions (e.g., Datadog, Dynatrace, Chronosphere) that support customers' digital business transformation. The role combines engineering depth with pre-sales/aligned sales support, thought leadership, and mentorship.

Responsibilities

  • Active participation in the AHEAD SSE and service delivery teams
  • Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
  • Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
  • Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives
  • Strategize and execute technical sales calls
  • Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
  • Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
  • Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
  • Participate in the mentorship of entry-level team members
  • Possess strong, detailed product/technology/industry knowledge
  • Knowledge of job-associated software and applications
  • Travel required up to 30%

Qualifications

  • Expertise in observability technologies such as Datadog, Dynatrace, Chronosphere, New Relic, Splunk, etc
  • Expertise in Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security
  • Expertise as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development
  • Enterprise experience with Cloud Infrastructure, networking and system administration
  • Experience in architecture leadership that brings together and integrates solutions across multiple vendors
  • Ability to evaluate new technologies and provide internal training
  • Ability to understand customer needs, define requirements, and design solutions
  • Ability to develop and present architectural recommendations and implementation/assessment services
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Extensive experience with Visio and PowerPoint
  • Strong technical aptitude
  • Provide technical leadership assuring quality, maximizing team output
  • Self-motivated
  • Cribl and Big Panda experience a plus
  • Experience with automation and advanced configuration management tools are a plus

Skills

Required:Observability technologiesSplunk platformsCloud infrastructureArchitectural leadershipPre-sales / solution developmentCommunicationVisio and PowerPoint
Nice to have:Automation / configuration management tools

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits for details
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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