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Founding Customer Experience Lead

Avora· Operations
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San Francisco, CA$100k - $140k + equityFull-timePosted 8mo ago

About the role

Founding CX lead responsible for the end-to-end post-sale customer journey, onboarding, adoption, and expansion. IC role with a path to build and lead the CX function at Avora.

Responsibilities

  • Onboard and configure AI workflows to each practice’s preferences; train patient-facing teams and get them live quickly
  • Drive customer adoption through planning deployments with customer leadership
  • Build for scale by creating playbooks, SOPs, automations, and alerts that enable scaling from 200 → 2000 practices
  • Advocate for customer needs with Product and Engineering - surface customer patterns, prioritize improvements, and communicate outcomes clearlyae
  • Unblock customers quickly by triaging issues, providing frontline support, and coordinating closely with engineering

Qualifications

  • In-person in San Francisco
  • Exceptional written & verbal communication; comfortable texting/calling customers daily
  • Technical and AI curiosity; willingness to learn latest tools (Claude Code, Ramp Sheets, etc) and support technical troubleshooting

Skills

Required:CommunicationTechnical curiosity / AI toolingProblem solving / triageIn-person collaboration (on-site)
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Avora

Agents for dental operations

Avora helps dental groups (DSOs) boost case acceptance and institutionalize clinical excellence. We deploy agents that listen to appointments, identify coachable moments, and chart notes to save provider time.

artificial-intelligencegenerative-aihealth-techdental
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