Client Support Specialist (Workplaces - B2B)
About the role
B2B Client Support Specialist role focused on Workplace customers (healthcare facilities) providing fast, accurate, and empathetic support via voice and email across issue areas like shifts, payments, and platform problems. Remote-friendly with Jamaica-based compensation; emphasis on customer experience, cross-functional collaboration, and process improvement.
Responsibilities
- Engage with Workplace customers over voice and email correspondence.
- Deliver fast, accurate, and empathetic support to workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
- Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
- Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
- UpholdClipboard values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Qualifications
- No specific degree required. Open to candidates of all experience levels.
- Strong communication skills in professional English (spoken and written).
- Customer-centric mindset with ownership and accountability.
- Proactive problem-solving and ability to think critically to provide long-term solutions.
Skills
Benefits
- 100% Remote – Always. Work from anywhere in the world.
- Fast-Paced Startup Environment with opportunities for growth.
- Hiring process focused on skills and real-world problem solving.
About Clipboard
Connects workplaces with professionals nearby.
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
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