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Client Support Specialist (Workplaces - B2B)

Clipboard· Operations
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Remote$12k - $18kFull-timePosted 8mo ago

About the role

Remotely support B2B workplace customers in healthcare, delivering fast, accurate, and empathetic assistance across voice and email to resolve shift, payment, and platform-related issues while collaborating cross-functionally.

Responsibilities

  • Engage with Workplace customers over voice and email correspondence.
  • Deliver fast, accurate, and empathetic support to workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • No specific degree required
  • Excellent customer-centric mindset
  • Strong communication skills in English (spoken and written)
  • Proactive problem-solving abilities
  • High accountability and reliability

Skills

Required:Customer serviceCommunicationProblem-solving
Nice to have:Cross-functional collaboration

Benefits

  • 100% Remote – Always. Work from anywhere in the world
  • Fast-Paced Startup Environment
  • Hiring process based on skills and problem-solving ability
  • Opportunity to make a significant impact with workplace customers
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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