← All roles

Enterprise Support Engineer

PlanetScale· Customer Engineering
Apply on company site
Remote$120k - $200k + equityfull-timePosted 8mo ago

About the role

Support engineer role focused on advising enterprise customers, identifying product gaps, and handling high-priority issues on PlanetScale platform (Postgres and Vitess). On-call rotation; customer-facing with strong debugging and collaboration across teams.

Responsibilities

  • Advise and handle support requests from enterprise customers on the PlanetScale platform.
  • Become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
  • Identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
  • Be part of an on call rotation for high priority issues.

Qualifications

  • Experience supporting production databases and applications, preferably at scale.
  • Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases
  • Working knowledge of Kubernetes.
  • Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.

Skills

Required:Production database supportDatabase internals and performance tuningKubernetesCustomer communicationDebugging and troubleshooting

Benefits

  • Discretionary equity (as part of total compensation)
  • Benefits included in total compensation package as described by employer
Last updated Jul 8, 2026. Interested? Apply on the company site.
PlanetScale logo

About PlanetScale

the world’s fastest and most scalable cloud hosting for Vitess and Postgres

PlanetScale offers the world’s fastest and most scalable cloud hosting for Vitess and Postgres.

cloud databasesVitessPostgresscalabilitycloud hosting
Company profileWebsite

More open roles at PlanetScale