Account Manager, Mid-Market
About the role
Account Manager, Mid-Market at Middesk focusing on nurturing long-term relationships with mid-market customers, driving adoption, renewals, and account expansion while collaborating cross-functionally to maximize customer value.
Responsibilities
- Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.
- Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
- Lead renewal conversations, proactively identifying risks and ensuring retention.
- Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.
- Collaborate with internal teams to capture customer insights and influence product improvements.
Qualifications
- 3+ years of experience in Account Management, Customer Success, or related customer-facing role.
- Experience managing mid-market customers and driving retention, renewals, and engagement.
- Strong relationship management skills, with the ability to engage both operational and executive stakeholders.
- Ability to explain technical concepts to non-technical audiences and support product adoption.
- A proactive, problem-solving mindset with a focus on helping customers succeed.
Skills
About Middesk
We make it easier for B2B companies to transact with one another
Middesk's mission is to enable every business to access the products and services they need to grow and thrive. We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy. Our Identity provides accurate, complete information that financial services companies need to make efficient onboarding decisions. Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country. Our customers include Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others. Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.
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