Support Associate
About the role
Onsite customer support role within Middesk's Customer Experience team, focused on helping customers maximize value from Middesk products, troubleshooting issues, and contributing to product documentation and cross-functional initiatives.
Responsibilities
- Become an expert in our products and be a go-to resource for customers and colleagues
- Handle customer questions from start to finish autonomously
- Leverage email, video conferencing and phone calls to help customers optimize their use of Middesk products including onboarding calls and ongoing support
- Contribute to documentation, internally about our products and externally for our customers
- Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
Qualifications
- Bachelor’s Degree or equivalent work experience
- Flexibility with changing job duties and responsibilities
- Time management and prioritization skills
- Proactive communication skills and ability to manage up across multiple time zones
- Excellent research, critical thinking, and customer service skills
- Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
Skills
Benefits
- Base salary: $60K – $70K • Offers Equity
- Equity and benefits information per compensation note
About Middesk
We make it easier for B2B companies to transact with one another
Middesk's mission is to enable every business to access the products and services they need to grow and thrive. We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy. Our Identity provides accurate, complete information that financial services companies need to make efficient onboarding decisions. Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country. Our customers include Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others. Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.
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