Solutions Architect
About the role
Solutions Architect at Middesk responsible for the technical health, adoption, and growth of key customers, acting as a trusted technical advisor from onboarding to long-term partnership across Sales, Customer Success, Product, and Engineering.
Responsibilities
- Own the technical relationship for key accounts by acting as the primary technical point of contact and building strong relationships with customer product, engineering, and account management teams.
- Drive successful onboarding and implementation by partnering with Sales and Customer Success to transition new customers into production, from scoping and integration design to architecture review and go-live.
- Ensure ongoing reliability and performance by monitoring account health, usage patterns, and key technical metrics, identifying risks early, and coordinating with internal teams to resolve issues quickly.
- Become a product and domain expert by developing deep expertise in Middesk’s APIs, data products, and verification workflows to guide customers on best practices and new capabilities.
- Troubleshoot and unblock complex problems by diving into logs, payloads, and data workflows to investigate issues, reproduce edge cases, and partner with Support and Engineering on durable fixes.
- Advise on architecture and integrations by helping customers design scalable, resilient workflows and integrations that align with their compliance, risk, and operational needs, especially in high-volume or regulated environments.
- Champion the voice of the customer internally by synthesizing feedback and feature requests and collaborating with Product, Engineering, and Design to influence the roadmap and improve customer experience.
- Create and maintain technical enablement by contributing to documentation, implementation guides, runbooks, and reusable assets that help customers and internal teams move faster and more confidently.
Qualifications
- 5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, or similar
- Experience supporting B2B SaaS products with API-first or data-centric integrations
- Strong familiarity with APIs, data workflows, and SQL—you’re comfortable reading and debugging requests/responses, exploring data, and collaborating closely with engineering teams
- Proven track record working with mid-market and enterprise customers, ideally including fintechs, financial institutions, or other regulated companies with complex integrations
- Comfortable owning a portfolio of accounts—prioritizing effectively, context-switching across customers, and managing multiple projects at once
- Excellent communicator who can translate between technical details and business impact for different audiences (engineers, product managers, risk/compliance, and executives)
- Problem solver with a bias toward action—you’re motivated by digging into ambiguous issues, finding root causes, and driving them to resolution
Skills
About Middesk
We make it easier for B2B companies to transact with one another
Middesk's mission is to enable every business to access the products and services they need to grow and thrive. We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy. Our Identity provides accurate, complete information that financial services companies need to make efficient onboarding decisions. Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country. Our customers include Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others. Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.
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