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Residents Experience Agent

Flow· MENA – MENA - Operations and Revenue
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RiyadhSalaried, full-timePosted 8mo ago

About the role

Hospitality-focused role supporting residents and guests in Flow's luxury residential/hospitality environment, with coordination across leasing, services, and community programs.

Responsibilities

  • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible.
  • Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information.
  • Respond to guest requests, offering recommendations based on local knowledge and property practices.
  • Resolve resident and hotel guests’ complaints; assist residents with inquiries regarding residence/hotel/services, hours of operations, key personnel, and events.
  • Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and lease renewal activities as needed.
  • Direct lobby traffic, maintain communal areas, track loaned items, and stay updated on property details and amenities.
  • Adhere to guidelines, policies, and procedures, maintaining a professional appearance and demeanor.
  • Coordinate with property departments to fulfill guest requests and provide information about facilities and operating hours.
  • Handle check-out, cash management, and adhere to cashiering and credit policies.
  • Manage packages, faxes, messages, and mail; provide access to building and units for authorized vendors, contractors, and visitors.
  • Organize and maintain documents and various reports (e.g., package management logs, project trackers).
  • Stay informed about local attractions and amenities.
  • Use various software programs to input special requests and arrangements accurately.
  • Collaborate with the community engagement team to assist with marketing initiatives for building events and company programs.
  • Flexible availability; working hours may vary (weekdays, weekends, and holidays).

Qualifications

  • High school diploma or equivalent; college or relevant experience is a plus.
  • Residential Services or Hospitality experience in a luxury environment preferred.
  • Excellent communication skills in English (reading, writing, speaking).
  • Computer literacy with ability to use various software.
  • Strong attention to detail, problem-solving, organizational abilities, and ability to manage multiple tasks in a fast-paced environment.

Skills

Required:Customer serviceCommunicationProblem solvingAdministrative skills
Nice to have:Cash handling
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Flow

Communities designed to connect you with yourself, your neighbors, and the natural world.

Flow communities are designed to connect you with yourself, your neighbors, and the natural world. This new way of living offers beautifully designed rentals, elevated hotel stays, inclusive experiences, and stories that move you. Rooted in Riyadh and Miami - Flow creates spaces that feel like home and experiences to connect you with yourself and your community. From furnished homes and expressive apparel to The Flow Trip’s immersive content—everything we do is guided by our Mission of Oneness.

Communitiesrentalshotelsexperiencesfurnished homesapparel
Company profileWebsite

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