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Sales Manager, Leasing

Flow
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Miami, FLSalaried, full-timePosted 1w ago

About the role

Sales Manager responsible for leading and developing the Leasing team to achieve leasing, occupancy, and revenue goals at Flow properties in Miami, FL. Hands-on leadership with active participation in tours, prospecting, and lease execution, collaborating with Community Manager and property leadership to implement leasing strategy and drive local market performance.

Responsibilities

  • Own the performance and development of the leasing team, establishing clear expectations and holding team members accountable to individual and team goals.
  • Lead, coach, and develop Leasing Specialists through regular one-on-ones, observation, feedback, role-playing, mentorship, and hands-on training.
  • Set clear performance and developmental goals for each team member and create action plans to address performance gaps.
  • Identify opportunities to help team members improve their sales skills, product knowledge, customer interactions, follow-up, and closing abilities.
  • Assist with recruiting, onboarding, training, developing, and retaining a diverse, high-performing team.
  • Build a culture of accountability, collaboration, continuous learning, and high performance.
  • Recognize strong performance and provide timely, constructive feedback when expectations are not met.
  • Lead by example and model the behaviors, standards, and customer experience expected from the team.
  • Own the execution of the property’s leasing strategy and ensure the team is aligned with Flow’s occupancy, leasing, revenue, and performance goals.
  • Monitor leasing performance and key metrics, identify opportunities and challenges, and take action to improve results.
  • Ensure all leads are being responded to and followed up with in a timely and effective manner.
  • Actively participate in tours and prospect interactions, modeling what good looks like and helping the team convert opportunities into leases.
  • Perform general leasing responsibilities when needed, including tours, prospect communication, follow-up, lease execution, and closing.
  • Partner with the Community Manager and property leadership to evaluate rental rates, concessions, availability, and leasing strategy.
  • Maintain extensive knowledge of the property, local market conditions, competitive properties, rental rates, concessions, occupancy, and leased percentages.
  • Conduct local market and competitive research to identify trends and opportunities that can improve leasing performance.
  • Establish relationships with major corporations, local businesses, preferred employers, and other community partners to generate leasing opportunities.
  • Serve as a key point of contact for prospects and residents throughout the leasing journey, including renewals, transfers, move-ins, and move-outs.
  • Address customer concerns and escalations effectively and partner with property leadership when appropriate.
  • Build strong relationships with prospects and residents and ensure the leasing experience reflects Flow’s standards and culture.
  • Support resident retention efforts, including proactive renewal outreach and follow-up.
  • Maintain a strong understanding of Flow’s culture, application process, lease documents, rules and regulations, and applicable state and local requirements.
  • Ensure all leasing activity, prospect follow-up, resident interactions, and required activity are accurately recorded and completed daily.
  • Maintain accurate records of executed leases and rentable items issued.
  • Regularly walk available units, models, and tour routes to ensure the property is tour-ready and the customer experience is consistently represented at a high standard.
  • Identify and immediately communicate maintenance, safety, presentation, or liability concerns.
  • Maintain accurate leasing reports and communicate performance, market insights, and opportunities to property and regional leadership.
  • Respond to emails and internal communications in a timely and professional manner.
  • Maintain and uphold company policies, procedures, and standards while protecting confidential customer, team member, financial, and business information.
  • Perform other responsibilities as needed to support the property and broader Flow team.

Qualifications

  • 3+ years of experience in leasing, sales, multifamily, residential real estate, hospitality, retail, or a related customer-facing industry, with experience leading or managing a team.
  • Demonstrated ability to coach, develop, and motivate a team while driving performance against business goals.
  • Strong understanding of sales, leasing, customer experience, and performance management.
  • Experience in Class A multifamily, high-rise, luxury residential, hospitality, or another high-touch customer experience environment preferred.
  • Strong verbal and written communication skills with the ability to build trust and effectively communicate with team members, customers, and business partners.
  • Highly organized, accountable, and comfortable working in a fast-paced, constantly changing environment.
  • Strong judgment and problem-solving skills with the ability to make decisions, navigate challenges, and hold others accountable.
  • Proficiency with Google Workspace and Microsoft Office.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
  • Spanish language skills are a plus.

Skills

Required:Team leadership and coachingLeasing performance optimization
Nice to have:Market analysis

Benefits

  • Health and Wellness: Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
  • Time Off: PTO and paid holidays.
  • Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
  • Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Flow

Communities designed to connect you with yourself, your neighbors, and the natural world.

Flow communities are designed to connect you with yourself, your neighbors, and the natural world. This new way of living offers beautifully designed rentals, elevated hotel stays, inclusive experiences, and stories that move you. Rooted in Riyadh and Miami - Flow creates spaces that feel like home and experiences to connect you with yourself and your community. From furnished homes and expressive apparel to The Flow Trip’s immersive content—everything we do is guided by our Mission of Oneness.

Communitiesrentalshotelsexperiencesfurnished homesapparel
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