Customer Success Engineer (Singapore)
About the role
Customer Success Engineer based in Singapore, remote role, focusing on early APAC expansion, technical enablement, adoption, and growth for Deepgram’s API-driven voice AI platform.
Responsibilities
- Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
- Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers and program managers to CIOs, CTOs, and other C-level stakeholders).
- Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Focus on making Deepgram successful in the customer\'s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
- Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
- Confidently run live product demos, guide architecture discussions, and troubleshoot technical issues, bridging the gap between solutions design and commercial growth.
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Leverage AI to amplify impact; apply AI in Customer Success to drive outcomes, surface insights, and improve internal systems.
- Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
- Develop and execute structured customer success plans that align business outcomes with Deepgram\'s product capabilities.
- Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks and surface opportunities for growth.
- Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and internal tools and processes.
- Track, analyze, and report on KPIs (adoption, usage, health, satisfaction, expansion, and revenue impact).
Qualifications
- 7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at API-driven tech companies.
- Proven track record in roles blending customer engagement with technical expertise, navigating solution design, problem-solving, and commercial growth.
- Hands-on experience running product demos, POCs, or technical workshops with enterprise customers.
- Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude: able to discuss APIs and developer workflows with engineers and architects.
- Experience engaging across technical teams and executive buyers (CIO, CTO, VP Engineering, etc.).
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence stakeholders.
- Strong sense of ownership and stewardship for customers, with focus on developing a personal brand.
Skills
Benefits
- Best-in-class benefits localized to market (health coverage, paid time off, parental leave, learning and development support, stipends).
About Deepgram
Building foundational AI for speech transcription and understanding.
Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.
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