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Customer Strategy Lead

Listen Labs· Revenue
Apply on company site
New York, NY$140k - $170kFull-timePosted 8mo ago

About the role

Engagement/Customer Success leadership focused on onboarding, adoption, retention, and growth for Listen Labs’ AI-powered research platform. Primary day-to-day contact for key accounts, with a focus on expanding relationships, collecting feedback, and shaping the product roadmap.

Responsibilities

  • Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
  • Serve as the primary day-to-day contact for key accounts.
  • Partner with sales to identify expansion and renewal opportunities.
  • Provide proactive guidance and support to maximize customer value.
  • Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
  • Develop and refine customer success playbooks as we scale.

Qualifications

  • 4-8 years of professional experience.
  • Experience in a customer-facing position is a plus.
  • Strong relationship-building, communication, and organizational skills.
  • Self-starter comfortable with ambiguity and fast-paced environments.
  • Experience with research, insights, or AI products is a plus.
  • Ability to work in office 5 days/week.

Skills

Required:Customer relationship managementStakeholder managementOnboarding & Enablement

Benefits

  • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
  • Competitive compensation with meaningful equity ownership.
  • Annual Learning Stipend for books, courses, conferences, coaching, language lessons.
  • Annual Wellness Stipend for health and headspace (gym memberships, race fees, massages, ergonomic gear, etc.).
  • Monthly Stipend for AI tools (software and GPU credits).
  • Private chef lunch and dinner in SF office; NYC and London teams receive daily meal credit.
  • Flexible time off with a take-what-you-need vacation policy.
  • Company offsites and events (e.g., annual holiday party).
  • Room to grow with end-to-end ownership as an early team member.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Listen Labs

<head> meta description content: "Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports."

Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports.

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Company profileWebsite

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