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Engagement Manager

Mercor· Operations
Apply on company site
San Francisco$180k - $200kFull-timePosted 8mo ago

About the role

Engagement Manager responsible for managing key customer relationships across application-layer companies, research labs, and enterprise clients, guiding training and deployment, coordinating with product/ops/engineering, and driving revenue growth.

Responsibilities

  • Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
  • Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution.
  • Lead commercial processes to close net-new and existing business
  • Manage technical relationships with research teams and help guide evaluation and training strategy
  • Work cross-functionally with product, operations, and engineering to track delivery and timelines
  • Forecast revenue growth and help leadership understand how to unblock additional growth opportunities

Qualifications

  • 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
  • Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
  • Experience in a top-tier Consulting Firm and fast-growth technology startup
  • A proven track record in enterprise client facing roles and expanding customer relationships
  • Excellent verbal and written communications
  • Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers
  • Great cross-functional experience and collaborative ability

Skills

Required:Relationship managementCommercial / sales processCross-functional collaboration

Benefits

  • Competitive salary w/ aggressive bi-annual performance bonus structure + meaningful equity (aligned with a venture-backed, rapidly scaling AI company)
  • $1.5K monthly stipend for meals
  • Free Equinox membership
  • $200 monthly laundry/housekeeping reimbursement
  • $200 monthly personal wellness reimbursement
  • Health, Dental, Vision insurance
  • 401(k) with company match
  • Up to $15k Relocation bonus
  • $10K proximity bonus (if you live within 0.5 miles of our office)
Last updated Jul 29, 2026. Interested? Apply on the company site.

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