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AI Success Manager, Central

Glean· Customer Outcomes
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Hybrid (US Central Time (remote))$120k - $170kfull-timePosted 8mo ago

About the role

AI Success Manager responsible for trusted advisory and strategic partnership with a portfolio of strategic and enterprise customers, guiding end-to-end deployment, adoption, and measurable business outcomes of Glean’s Work AI platform.

Responsibilities

  • Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand their goals, workflows, personas, and challenges.
  • Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
  • Discover and prioritize high-impact use cases, then turn them into clear roadmaps with owners, milestones, and success measures.
  • Own deployment readiness and lead end-to-end deployment, from technical planning and configuration through rollout, go-live, and production support.
  • Drive adoption and organizational change with AI Outcomes Managers, including training, champions, prompting, agent building, and enablement.
  • Define value hypotheses, baselines, KPIs, and ROI measures; lead post-deployment reviews to assess results and determine next steps.
  • Maintain a clear view of customer readiness, technical health, adoption, value, risks, and opportunities; lead Executive Business Reviews.
  • Monitor usage and adoption to improve how customers use Glean and expand successful use cases across teams and workflows.
  • Share customer patterns and unmet needs with Product, R&D, and company leadership while prioritizing the work most likely to drive customer results.

Qualifications

  • 6+ years in enterprise AI or technology transformation roles (e.g., Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting/Architecture, Strategy or Value Consulting).
  • Experience advising executives and business leaders at large or complex companies.
  • Ability to understand how businesses and teams work, identify AI opportunities, and translate them into practical plans.
  • Track record of moving customers from opportunity to use case, deployment, adoption, and measurable results.
  • Experience leading change-management programs and measuring value of technology investments.
  • Strong technical ability including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
  • Strong consulting and communication skills (discovery, workflow mapping, problem framing, use-case prioritization, executive communication).
  • Ability to work credibly with executives, technical teams, and end users while managing multiple priorities.
  • Genuine curiosity about how businesses operate and how AI can help people work better.

Skills

Required:Executive-level relationship buildingOpportunity discovery and use-case prioritizationDeployment planning and executionChange management and adoptionValue measurement and ROITechnical acumen (APIs, SDKs, integrations)

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan with company contribution support
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and healthy lunches
  • inclusive and diverse workplace policies
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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