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AI Success Manager, Central

Glean· Customer Outcomes
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Hybrid (Nashville, TN)$120k - $170kfull-timePosted 8mo ago

About the role

AI Success Manager responsible for guiding strategic, enterprise customers from opportunity through deployment and measurable outcomes, partnering with AI Outcomes Managers to drive adoption and business results across Glean’s platform.

Responsibilities

  • Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand goals, workflows, personas, and challenges.
  • Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
  • Discover and prioritize high-impact use cases, and turn them into roadmaps with owners, milestones, and success measures.
  • Own deployment readiness and lead end-to-end deployment from planning through production support.
  • Drive adoption and organizational change with AI Outcomes Managers, including training, champions, prompting, agent building, and enablement.
  • Define value hypotheses, baselines, KPIs, and ROI measures; lead post-deployment reviews to assess results and determine next steps.
  • Maintain visibility on readiness, technical health, adoption, value, risks, and opportunities; lead Executive Business Reviews.
  • Monitor usage and adoption to improve how customers use Glean and expand successful use cases across teams.
  • Share customer patterns and unmet needs with Product and leadership to prioritize work that drives customer results.

Qualifications

  • 6+ years in enterprise AI or technology transformation roles (e.g., Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strategy or Value Consulting).
  • Experience advising executives and business leaders at large or complex companies.
  • Ability to understand business workflows and identify AI opportunities to turn into practical plans.
  • Track record of moving opportunities from undefined to use case, deployment, adoption, and measurable results.
  • Experience leading change-management programs and measuring value of technology investments.
  • Strong technical abilities with familiarity with APIs, SDKs, integrations, data flows, security, and enterprise deployment issues.
  • Strong consulting and communication skills (discovery, workflow mapping, problem framing, use-case prioritization, executive communication).
  • Ability to engage with executives, technical teams, and end users while managing multiple priorities.
  • Genuine curiosity about how businesses operate and how AI can help people work better.

Skills

Required:Executive and stakeholder relationship managementOpportunity discovery and use-case developmentDeployment planning and end-to-end deliveryChange management and adoptionValue measurement and ROI analysis

Benefits

  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • 401k plan with company contribution
  • Home office improvement stipend
  • Annual education and wellness stipends
  • Regular events and daily healthy lunches
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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