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AI Success Manager, East

Glean· Customer Outcomes
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Hybrid (New York, NY)$140k - $200kfull-timePosted 8mo ago

About the role

AI Success Manager (AISM) serving as the primary post-sales point of contact responsible for platform health, successful implementations, and long-term customer engagements to drive measurable business value with Glean’s Work AI platform.

Responsibilities

  • Help our customers achieve real business outcomes through the use of AI
  • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
  • Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
  • Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
  • Provide overall program management.
  • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
  • Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
  • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
  • Guide and document improvements for onboarding processes, playbooks, and best practices.
  • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

Qualifications

  • 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
  • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
  • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
  • Strong organizational, project management, and communication abilities.
  • Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
  • Experience with process documentation, playbooks, and continuous improvement initiatives.
  • Solutions-oriented mindset; trusted advisor with the capability to own escalations.
  • Capable of handling ambiguity and thriving in a fast-paced environment.

Skills

Required:SaaS deployment and implementation managementAgile and DevOps practicesCloud platforms (AWS, GCP, or Azure)

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan with employer contribution
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and healthy lunches
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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