Account Manager
About the role
Harper is an AI-native commercial insurance brokerage. The role is an in‑office, full‑time Account Manager focused on managing the final stage of customer transactions, ensuring fulfillment and helping scale AI-driven service.
Responsibilities
- Own the customer relationship through fulfillment — From payment to certificate delivery, you're Harper's face in the final stage; guarantee every order is completed with all documents and requirements in place
- Own resolution end-to-end — Follow up with carriers, track status, close the loop with the customer
- Know the product — Understand policy types, coverage basics, and carrier processes well enough to answer questions confidently
- Feed the AI system — Train models by providing high‑quality human data and insights to automate processes while building trust
- Flag what's broken — Surface recurring issues and friction points for upstream fixes by Product/Engineering
- Keep customers loyal — Reinforce Harper’s professional, fast, and helpful service
Qualifications
- Prior experience in sales, customer-facing, or operational roles
- Strong communication skills—clear, professional, and patient
- Ability to multitask: talk, type, and navigate systems simultaneously
- Comfort with technology and willingness to learn new tools quickly
- Based in San Francisco or willing to relocate
Skills
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks
About Harper
AI-native commercial insurance brokerage
At Harper, we are building a fully autonomous commercial insurance brokerage powered by AI. Our initial focus is on mid-sized businesses with complex insurance needs, but our vision is to eventually serve every business in the country. By leveraging AI to automate key workflows in the insurance process, we efficiently secure optimal coverage for each client's unique requirements at competitive prices and with rapid turnaround. Our AI system learns from the expertise of our brokers, accumulating not just knowledge but also the specific workflows, data, and capabilities that pave the way to full autonomy.
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