← All roles

Special Projects Lead

Harper· Operations
Apply on company site
San Francisco$140k - $160kFull-timePosted 8mo ago

About the role

Role focused on tackling the CEO’s hardest problems, building 0→1 systems across underwriting operations and customer experience, and acting as a future founder inside Harper. The role is flexible, high-impact, and evolves with the company’s rapid growth.

Responsibilities

  • Tackle the CEO’s hardest problems — Direct access to everything substantive; scope shifts week to week based on what’s most critical
  • Build 0→1 systems — Across underwriting operations, customer experience, and risk evaluation; leverage AI to replace historically manual brokerage workflows
  • Run deep analysis — Customer interactions, underwriting requirements, operational workflows; uncover patterns, improve conversion, increase throughput
  • Bridge engineering, operations, and growth — Translate customer needs and market realities into product requirements and iterative improvements
  • Own mission-critical problems end-to-end — Gather data, map the system, identify constraints, propose solutions, run experiments, drive to completion
  • Manage cross-functional initiatives — Coordinate across engineering, carriers, underwriters, and customers with speed, clarity, and high quality
  • Build the intelligence layer — Dashboards, metrics, and reporting structures that surface truth and drive clarity on throughput and efficiency

Qualifications

  • 2-5 years in high-intensity analytical or operational roles (investment banking, private equity, management consulting, or equivalent startup experience)
  • Exceptional analytical skills—comfortable with complex data, financial modeling, and ambiguous problem sets
  • Strong written and verbal communication
  • Ability to operate autonomously and context-switch rapidly
  • Track record of delivering under pressure with high standards
  • Based in San Francisco or willing to relocate immediately

Skills

Required:Analytical horsepower and systems thinkingBias toward actionComfort with complexityExcellence in executionLearning and improvement mindsetExperience in high-intensity environments

Benefits

  • Health, dental, and vision insurance
  • Commuter benefits
  • Team meals and snacks
Last updated Aug 26, 2026. Interested? Apply on the company site.
Harper logo

About Harper

AI-native commercial insurance brokerage

At Harper, we are building a fully autonomous commercial insurance brokerage powered by AI. Our initial focus is on mid-sized businesses with complex insurance needs, but our vision is to eventually serve every business in the country. By leveraging AI to automate key workflows in the insurance process, we efficiently secure optimal coverage for each client's unique requirements at competitive prices and with rapid turnaround. Our AI system learns from the expertise of our brokers, accumulating not just knowledge but also the specific workflows, data, and capabilities that pave the way to full autonomy.

artificial-intelligencefintechinsurance
Company profileWebsite

More open roles at Harper