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Customer Success Manager

Codes Health· Operations
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New York, NY$90k - $160kFull-timePosted 8mo ago

About the role

Customer Success Manager role at Codes Health, a YC-backed startup building an AI-driven platform for medical record retrieval. Founding CS hire responsible for end-to-end customer success, onboarding, adoption, and scalable playbooks to support rapid growth.

Responsibilities

  • Own onboarding and implementation end-to-end, ensuring every new customer gets to value and usage quickly
  • Serve as the primary point of contact and trusted advisor for our customers, building deep relationships with legal, operations, and case teams and becoming their go-to partner
  • Drive ongoing account engagement, including regular check-ins, business reviews, and tailored product trainings
  • Monitor and manage customer health by tracking key metrics including usage, turnaround time, and customer satisfaction and proactively step in to unblock risks or delays
  • Partner closely with Product, Engineering, and Operations to translate customer feedback into clear product requirements, surface bugs or workflow gaps, and help prioritize what we build next
  • Act as the internal source of truth for the customer by maintaining accurate, up-to-date account context, goals, and status so the broader team can execute effectively
  • Design and build the foundation of Customer Success at Codes Health, including the first playbooks, onboarding frameworks, communication cadences, and reporting that will scale with the company
  • Lead product rollouts and feature adoption by communicating new capabilities to customers, driving early usage, and gathering structured feedback to continuously improve the product

Qualifications

  • 3+ years of relevant experience required
  • Deeply customer-obsessed with a track record of delivering measurable outcomes
  • Strong ownership mindset and ability to operate in ambiguity
  • Highly organized and detail-oriented with ability to manage multiple customers and priorities
  • Experience building CS processes, playbooks, and metrics from scratch
  • Clear, warm communicator capable of simplifying complex situations
  • Analytical and metrics-driven with data-informed decision making
  • Cross-functional collaboration experience with operations, product, and engineering
  • Fluency with modern AI tools (e.g., ChatGPT, Claude) and enthusiasm to leverage them for efficiency

Skills

Required:Customer onboardingAccount managementCustomer success metricsCross-functional collaboration

Benefits

  • 15 days PTO
  • Healthcare, Vision, and Dental Insurance
  • Early-stage equity opportunity
  • Competitive base salary
  • Benefits and setup that works for you
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Codes Health

Perfect medical histories.

Codes automates patient record collection. Today, documents are scattered across EHRs, providers, and faxes; we use AI to compile & analyze docs for those who need them.

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