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Technical Customer Success Manager (TCSM)

Browserbase· GTM
Apply on company site
San Francisco$140k - $160kFull-timePosted 7mo ago

About the role

Technical Customer Success Manager responsible for owning long-term customer relationships, driving adoption, and guiding customers from onboarding through renewal and expansion. Collaborates with Sales, Product, and Engineering to ensure customer success and shape the customer experience.

Responsibilities

  • Own the post-sale lifecycle from onboarding through renewal and expansion
  • Read code, understand architectures, and debug issues alongside our customers
  • Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
  • Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
  • Partner with Product and Engineering to communicate customer needs and feedback
  • Drive product adoption and identify expansion opportunities
  • Proactively identify at-risk accounts and build recovery plans
  • Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
  • Create customer success processes, documentation, and playbooks that scale
  • Run quarterly and executive business reviews with technical and business stakeholders
  • Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
  • Represent Browserbase in technical conversations and at industry events

Qualifications

  • 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
  • Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
  • Track record of driving retention and expansion in a high-growth environment
  • Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
  • Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
  • Excellent communication skills with the ability to speak developer-to-developer

Skills

Required:Customer successTechnical communicationRelationship management

Benefits

  • Equity available
  • Commission available (OTE $140K–$160K for Junior to Mid-level)
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Browserbase

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