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Client Support Specialist (Workplaces - B2B)

Clipboard· Operations
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Remote$30k - $45kFull-timePosted 7mo ago

About the role

Remote-first B2B client support role supporting Workplace customers (healthcare facilities) with voice and email, solving shift, payment, and platform-related issues while improving customer experience and internal operations.

Responsibilities

  • Engage with Workplace customers over voice and email correspondence.
  • Deliver fast, accurate, and empathetic support to workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
  • Uphold Clipboard values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • No specific degree required.

Skills

Required:Customer service mindsetCommunication (English)Problem-solving

Benefits

  • 100% Remote – Always. Work from anywhere in the world.
  • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
  • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
  • Opportunity to make a significant impact with our workplace customers
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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