← All roles

Partner Success Specialist

Ziina· Partner Success
Apply on company site
Hybrid (Dubai)full-timePosted 7mo ago

About the role

Ziina is hiring a Senior Partner Success Specialist to scale relationship-led merchant experience with white-glove engagement, automation-focused workflows, and data-driven execution in a product-led environment. The role blends high-stakes customer engagement with operational sharpness to scale Partner Success while maintaining trust and care.

Responsibilities

  • Own merchant relationships delivering white-glove support with speed, clarity and care
  • Lead complex problem-solving and escalations - managing sensitive cases end-to-end
  • Build automated workflows tied to the user journey to nurture and grow the segment
  • Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations
  • Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement
  • Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes
  • Translate customer feedback into product insights, surfacing trends and opportunities for Ziina’s voice-of-customer program
  • Build and maintain dashboards that track merchant health, support performance and identify high impact growth opportunities
  • Partner cross-functionally with Product, Risk, Ops, and Engineering to unblock merchants and improve outcomes
  • Support Arabic-speaking merchants with culturally fluent communication
  • Raise the bar on Partner Success by contributing to a high-performance culture rooted in quality, ownership, and customer care

Qualifications

  • 4+ years in Customer Success or Account Management, ideally in a fast-paced tech or fintech environment
  • Strong track record managing high-value customers through complexity, sensitivity, and escalations
  • Customer-first mindset with commercial awareness — retention, adoption, and growth leverage understandings
  • Ability to build structure around OKRs, workflows, automations, and measurable outcomes
  • Data-fluent with proficiency in dashboards and metrics to prioritize high-impact work, spot risks, and improve retention
  • Bias for action — ability to move fast, learn quickly, and iterate without perfect clarity
  • Know when to automate and when to stay hands-on, balancing high-touch with scalable systems
  • Fluent in Arabic (spoken and written) with excellent English communication skills

Skills

Required:Customer Relationship ManagementAutomation and Workflow DesignData Analysis and DashboardingProblem Solving and EscalationsArabic Language Proficiency
Last updated May 9, 2026. Interested? Apply on the company site.
Ziina logo

About Ziina

Move your money forward

Ziina offers seamless money transfers for individuals and businesses in the UAE. Accept cashless payments in-person & online with Apple Pay, Google Pay, or card.

paymentsmoney transfercashlessonlineApple PayGoogle Pay
Company profileWebsite

More open roles at Ziina