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Solutions Engineer

Scribe· Solutions Engineering
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SF or NYC$208k - $270kFull-timePosted 7mo ago

About the role

Solutions Engineer role focusing on pre-sales technical work for Scribe’s Workflow AI capabilities, bridging between closing deals and delivering outcomes, building playbooks, and supporting the scale of Scribe Optimize.

Responsibilities

  • Own the technical layer of enterprise deals, partnering with Account Executives from discovery through close — running tailored Optimize demos, leading POC planning sessions, and designing proof of concepts that tie Scribe's Workflow AI capabilities to measurable customer outcomes.
  • Build ROI narratives grounded in the customer's actual workflow data, so time saved and costs avoided are numbers rather than claims
  • Clear technical and security questions during enterprise cycles, working with the Engineering team to resolve configuration issues and keep procurement moving
  • Carry the voice of the customer to the Product team with the evidence attached; documenting what's working, what isn't, and what customers need next
  • Turn what you learn into repeatable pre-sales assets and playbooks, so the second deal of a given shape runs faster than the first
  • Hold deep working knowledge of Scribe's platform and serve as a technical reference point for the go-to-market team

Qualifications

  • Has 5 or more years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company
  • You have strong AI fluency — you understand how large language models work, can speak credibly about LLM architecture, prompt design, model behavior, and AI output quality
  • You're comfortable working directly with AI/ML Engineering teams — translating customer requirements into technical context, participating in solutioning conversations, and advocating for customer-specific technical needs without losing the thread of business outcomes
  • You can understand and articulate Scribe's Workflow AI technical framework — including how workflow data is captured, processed, and surfaced as insights
  • You understand enterprise workflows and operational processes — you've worked with teams running on tools like Salesforce, ServiceNow, and SAP
  • You build trust fast — with executive stakeholders and end users alike
  • You're a builder at heart — energized by ambiguity and able to define the function
  • You're data-driven and ROI-obsessed — able to build a business case and quantify impact
  • You're collaborative and low-ego — you thrive in a team environment and partner with AEs and CSMs

Skills

Required:Enterprise pre-sales engineeringAI/ML fluencyStakeholder communicationSolution designROI storytellingSecurity/compliance coordination

Benefits

  • Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
  • Equity – Ownership in what we're building
  • 401(k) Plan – through Vestwell
  • Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
  • Commuter Benefits – $100/month for SF based employees
  • PTO – Flexible paid time off and company holidays
  • Parental Leave – Paid leave to support growing families
  • Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Scribe

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